Terms & Conditions

Effective Date: January 1st, 2021

Welcome to Alexa Sleep. These Terms & Conditions (“Terms”) govern your use of https://alexasleep.com (“Website”) and any purchases made through our Website. Throughout these Terms, the words “Alexa Sleep,” “we,” “our,” and “us” refer to Alexa Sleep.

By accessing our Website, browsing our products, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use this Website.

1. Website Use

You agree to use this Website only for lawful purposes and in accordance with these Terms. You may not:

  • Use the Website in any manner that violates applicable laws or regulations.
  • Attempt to gain unauthorized access to our systems or customer information.
  • Interfere with the operation or security of the Website.
  • Copy, reproduce, distribute, or exploit Website content without written permission.

We reserve the right to suspend or terminate access to users who violate these Terms.

2. Product Information

Alexa Sleep strives to provide accurate product descriptions, specifications, photography, pricing, and availability.

However:

  • Colors may vary depending on your display settings.
  • Product dimensions may vary slightly due to normal manufacturing tolerances.
  • Comfort preferences are subjective and may differ from customer to customer.
  • Product specifications may be updated without prior notice as improvements are made.

While we make every effort to ensure accuracy, occasional errors may occur.

3. Pricing & Availability

All prices are listed in U.S. Dollars.

We reserve the right to:

  • Correct pricing errors
  • Modify pricing without notice
  • Limit quantities
  • Discontinue products at any time

If an incorrect price is displayed due to a system or typographical error, we reserve the right to cancel or refuse any order placed at the incorrect price.

4. Order Acceptance

Submitting an order does not constitute acceptance.

An order is considered accepted only after:

  • Payment has been successfully authorized,
  • Inventory has been confirmed, and
  • Your order has entered processing.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

  • Suspected fraud
  • Pricing errors
  • Product availability
  • Shipping restrictions
  • Billing discrepancies

If payment has already been processed, a full refund will be issued if your order cannot be fulfilled.

5. Payment

We accept major payment methods displayed during checkout.

By placing an order, you represent that:

  • You are authorized to use the payment method provided.
  • Your billing information is accurate.
  • Payment authorization may be performed prior to shipment.

Orders may be delayed or canceled if payment verification cannot be completed.

6. Promotions & Discounts

Promotional offers, coupon codes, free gifts, financing promotions, and seasonal sales are subject to change without notice.

Unless specifically stated:

  • Promotions cannot be combined.
  • Promotions have no cash value.
  • Discounts apply only during the advertised promotional period.
  • Free gifts are available while supplies last.

Alexa Sleep reserves the right to modify or discontinue promotions at any time.

7. Shipping

Shipping estimates are provided as general guidelines only.

Actual delivery times may vary due to:

  • Manufacturing schedules
  • Carrier delays
  • Weather
  • Holidays
  • Supply chain interruptions
  • Events beyond our reasonable control

Risk of loss transfers upon delivery to the shipping address provided.

Please inspect your shipment upon delivery and notify us promptly if damage is discovered.

8. Returns & Sleep Trial

Eligible mattresses may qualify for our Sleep Trial and Return Policy.

Complete eligibility requirements, timelines, exclusions, and return procedures are outlined in our separate Return Policy.

Not every product sold on Alexa Sleep is eligible for return. Pillows, bedding, accessories, clearance products, and other items may be considered final sale unless otherwise stated.

9. Warranty

Alexa Sleep products may include manufacturer warranty coverage.

Warranty terms vary by product and are subject to the manufacturer’s warranty conditions.

Normal wear, misuse, improper support, abuse, stains, burns, commercial use, or accidental damage are generally not covered.

Please refer to our Warranty page for complete warranty information.

10. Financing

Financing options may be offered through third-party financing providers.

Approval, interest rates, payment schedules, and financing terms are determined solely by the financing provider.

Alexa Sleep is not responsible for financing decisions or financing agreements.

11. Intellectual Property

All Website content, including but not limited to:

  • Logos
  • Product photography
  • Graphics
  • Videos
  • Written content
  • Product descriptions
  • Icons
  • Website design

is owned by Alexa Sleep or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written consent.

12. User Content

If you submit reviews, testimonials, photographs, videos, or other content to Alexa Sleep, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, and distribute that content for marketing, advertising, and promotional purposes.

You represent that you own or have permission to submit such content.

13. Limitation of Liability

To the fullest extent permitted by law, Alexa Sleep shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of this Website
  • Delayed shipments
  • Product availability
  • Website interruptions
  • Product performance
  • Loss of data
  • Lost profits

Our maximum liability shall not exceed the purchase price paid for the applicable product.

Some states do not allow certain liability limitations, so portions of this section may not apply.

14. Disclaimer

Except where expressly stated, all products and services are provided “AS IS” and “AS AVAILABLE.”

Alexa Sleep makes no warranties beyond those expressly provided by applicable manufacturer warranties or required by law.

15. Third-Party Services

Our Website may contain links to third-party websites, payment processors, financing providers, analytics services, or other external resources.

Alexa Sleep is not responsible for the content, security, privacy practices, or policies of third-party websites.

16. Privacy

Your use of this Website is also governed by our Privacy Policy.

By using this Website, you consent to the collection and use of information as described in our Privacy Policy.

17. SMS & Email Communications

If you subscribe to receive email or SMS marketing communications from Alexa Sleep, you consent to receive recurring promotional messages.

Message frequency may vary.

Message and data rates may apply.

You may unsubscribe at any time using the unsubscribe link in emails or by replying STOP to SMS messages.

Consent is not a condition of purchase.

18. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Arizona, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Arizona.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Changes to These Terms

Alexa Sleep reserves the right to update these Terms at any time.

Changes become effective immediately upon posting to this page.

Continued use of the Website constitutes acceptance of any updated Terms.

21. Contact Us

If you have questions regarding these Terms & Conditions, please contact us through the information provided on our Contact page.

Alexa Sleep

Website: https://alexasleep.com

Customer Support: Please visit our Contact page for current support options.

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